FAQ
Here you will find answers to the most frequently asked questions about our cleaning services.
What is included in a standard cleaning?
A standard cleaning covers the kitchen, bathroom, living areas, floors, dusting and the disposal of waste.
How much does a cleaning cost?
The price depends on the size of the home and the desired interval.
How long does a cleaning take?
Most cleanings take 2–3 hours depending on the size and condition of the home. Deep cleanings take correspondingly longer.
Are cleaning staff subject to a background check?
Yes. All employees are permanently employed and go through a criminal record check, a personal interview and a confidentiality agreement.
Do you use environmentally friendly products?
Yes – all of our products are non-toxic and safe for children and pets.
Is tipping mandatory?
No. Tipping is voluntary, but of course our team appreciates it – in cash or by card after the job.
Can I request the same cleaner every time?
Yes. For regular appointments we assign the same person to you whenever possible.
Do I need to provide cleaning supplies?
No. Your cleaning staff arrive with all tools and environmentally friendly cleaning products.
Can I request specific products (e.g. unscented)?
Yes. You can specify special product requests when booking.
Do you clean the oven, fridge or cabinets on the inside?
These services are part of the deep cleaning and can be added when booking.
Do you clean windows?
Interior window cleaning is available as an add-on service; for exterior windows and telescopic technology, see our window cleaning.
Can you handle pet hair?
Yes. Our equipment and vacuums are specially designed to remove pet hair.
Do you move furniture?
We move light items aside. Heavy furniture is not moved for safety reasons.
Do you clean up after a renovation or remodel?
Yes. Our post-construction cleaning includes dust removal as well as the cleaning of surfaces and floors.
Can I book a one-time cleaning?
Yes. One-time, regular and deep cleanings are all possible.
How far in advance should I book?
Ideally book 1 to 2 weeks in advance. Same-day appointments are occasionally available.
What if I need to cancel or reschedule?
Rescheduling or cancelling is free of charge up to 24 hours before the appointment.
What happens if the cleaner is late?
We will inform you immediately and adjust the timing if needed.
What if I am not satisfied with the cleaning?
Get in touch within 24 hours – we will send someone back free of charge, no ifs or buts.
Do I have to be at home during the cleaning?
No, provided that access to the home is ensured (e.g. a key on file or a code).
How do I pay?
Conveniently and securely online when booking or by invoice – no cash needed.
Didn't find your question?
Give us a call or request a quote – we will get back to you within one business day.
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